Frequently Asked Questions

Why should I buy tickets From Ticket Solutions?
Ticketmaster or Ticket Solutions—What's the difference?
Is my credit card information safe when I order tickets online from TicketSolutions.com?
Why does Ticket Solutions charge above the face value of the tickets?
Does Ticket Solutions buy up large quantities of tickets prior to public sale?
How does Ticket Solutions get tickets?
How will I get my tickets?
Why do tickets only come in certain quantities?
What if I don't see the tickets I want on your website?
Does Ticket Solutions offer seating accommodations for people with disabilities?
How do I know where the seats are located?
Are the seats together?

Why should I buy tickets From Ticket Solutions?
Ticket Solutions gives you the opportunity to choose your seats. That means no waiting in line for the only seats you can get—you buy the seats you want. We also have tickets to sold-out events that you can’t find anywhere else. All of our orders are backed by a 200% money back guarantee and excellent customer service—If you can’t find something on our website, give us a call and we’ll do everything we can to find your tickets and deliver them right to your door.

Ticketmaster or Ticket Solutions—What's the difference?
Ticketmaster sells tickets at face value and are generally the cheapest option. However, often Ticket Master sells out quickly and you can not pick and choose your seat locations. Most of the time, premium tickets are difficult if not impossible to secure from Ticketmaster. We solve this problem. Ticket Solutions is never sold out, premium seats are always available, and you receive personalized customer service. We will take care of your ticket needs, we guarantee it!

Is my credit card information safe when I order tickets online from TicketSolutions.com?
Ordering from TicketSolutions.com is completely secure. When asked to enter sensitive information (such as credit card number), that information is encrypted and is protected with the best encryption software in the industry. You can find out more about online security in our Privacy Policy.

Why does Ticket Solutions charge above the face value of the tickets?
Ticket Solutions often has to pay above face value to obtain premium seats to popular or sold out events. This is because of the high market demand. The difference is reflected in our ticket prices.

Does Ticket Solutions buy up large quantities of tickets prior to public sale?
No, Ticket Solutions is a privately owned company in business to provide premium tickets for sporting events, concerts, and theatre and is not affiliated with any primary ticketing agents or ticket box offices.

How does Ticket Solutions get tickets?
Ticket Solutions buys tickets through conventional public sales as well as through an extensive network of ticket brokers who do the same. This allows us to feature a huge inventory of 37,944 events.

How will I get my tickets?
Tickets are generally shipped via Federal Express; however some tickets to larger events must be picked up at a secure private Will Call location, closer to the event date. Some tickets are also delivered electronically, where you can print them from home at your convenience.

Why do tickets only come in certain quantities?
To best serve the majority of our customers, tickets are typically listed in even-numbered groupings to reduce the number of leftover single tickets in our inventory.

What if I don't see the tickets I want on your website?
If you do not find the tickets you want on our website, you may contact a Ticket Solutions representative toll free at 800-477-5285 (8 a.m. to 6 p.m., Monday through Friday, CST) and we will do our best to meet your needs.

Does Ticket Solutions offer seating accommodations for people with disabilities?
Yes, seating arrangements may be made by contacting a Ticket Solutions representative toll free at 800-477-5285 (8 a.m. to 6 p.m., Monday through Friday, CST).

How do I know where the seats are located?
Tickets that are not listed by section and row are listed by category description and designated by color on the corresponding venue map. If you have a specific requests regarding the location of your seats (i.e. home team side, away team side), you may contact a Ticket Solutions Representative toll free at 800-481-6795 (8 a.m. to 6 p.m., Monday through Friday, CST) and we will do our best to meet your needs.

Are the seats together?
Orders with ticket groups of two are guaranteed to be together. All other quantities are not guaranteed to be consecutive. All attempts will be made by Ticket Solutions to group seats according to requested quantity.

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